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For four years I have been maintaining my deceased artist son's website. I recently changed credit card numbers, and yahoo wrote me for the new number. But the user name and password for the website account no longer work, and Yahoo is charging me 119 dollars just to access the account and change my credit card number. The man I spoke to, "Steve," at Yahoo sounds like an ***. And he says there is no superviser to talk to. I cannot get any help or information from this company. DO NOT USE YAHOO FOR WEBSITE SERVICES! What a horror they are!! And a rip off!
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1 comment
#947977

They will also charge and re-charge and re-charge even after cancellation. You have to report them for fraud I guess.

ID
#565718 Review #565718 is a subjective opinion of poster.
Location
Woodstock, New York
Product
Yahoo Website
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Yahoo email site goes down frequently

Just today I was using Yahoo email and the site went down and when I tried to sign off my account, I could not sign off my account. Therefore, other people that use this computer can read my email. I had to leave that computer and go somewhere else so anyone and everyone who uses that computer now has access to my important business emails. This has happened numerous times at our main office as well with our business emails. The entire company is basically cut off from the rest of the world because Yahoo email goes down for hours at a time. Further more important events are posted on the Yahoo calendar attached to our company Yahoo email account. We cannot access our calendar of daily activities when Yahoo mail goes down frequently. Yahoo's system will sometimes delete some of the activities from the Yahoo Calendar. An event will be posted on the calendar and saved and an hour later, a day later the event has vanished from the Yahoo Calendar. Our company has lost client's due to Yahoo.
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ID
#565578 Review #565578 is a subjective opinion of poster.
Location
Hawthorne, California
Product
Yahoo Account
Cons
  • Email not relliable
Reason of review
Poor customer service
Loss
$5067
Preferred solution
Deliver product or service ordered

*** EMAIL ACCOUNT

IS YAHOO THE WORST EMAIL ACCOUNT EVER???? I don't know what exactly the people are doing within Yahoo but the service gets worst on a daily basis and most of the time including now, i cannot even see my emails as it's loading, loading and loading and just shows a completely blank screen!!!!! *** W*** service. Then it displays a switch to basic screen and what happens... that's right... absolutely *** nothing!!!!! Instead of arsing around with the design every time and trying to make people set up profiles that nobody needs, concentrate on providing a service that actually works !!!!!!!!!!!!
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1 comment
#909591

You should demand a refund.

ID
#564481 Review #564481 is a subjective opinion of poster.
Location
Wildberg, Baden-Wurttemberg
Product
Yahoo Account
Reason of review
Poor customer service

Yahoo HK news is full of prejudice!!

Yahoo Hong Kong collects and publishes nearly all its news from the two notorious local news media called SingTao Daily and Oriental Daily. These two news media often make up stories and make selective reports on incidents. It is just misleading HK people. Yahoo Hong Kong should have a more comprehensive coverage of news source. Some papers and media with better credibility like CableTV, NowTV and MingPao should be also included. The worst thing is there is no way to convey readers' suggestion to Yahoo Hong Kong. It is working as a black box, and the people inside can do whatever they want to do.
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ID
#563671 Review #563671 is a subjective opinion of poster.
Location
Hong Kong, Hong Kong
Cons
  • No service
Reason of review
Not as described/ advertised
Preferred solution
Let the company propose a solution

Yahoo support is probably the worst 'support' i've been given.

My Yahoo account is linked to my Xbox Live account, but I cannot use my Yahoo account because I don't have the password because NO ONE USES YAHOO ANYMORE!! *** YAHOO! I would really like to change my Yahoo password but the 'support' won't answer, they just say 'if you get disconnected go to this website ad we will do nothing to help you because we suck' then they hang up on you... *** Yahoo support, a bunch of Indians who speak little to no English. I really wish yahoo support would care about consumers, but alas, nobody uses yahoo.... So i'm here unable to access it and Yahoo won't do *** about...
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ID
#563591 Review #563591 is a subjective opinion of poster.
Product
Yahoo Website
Reason of review
Poor customer service
Loss
$500
Preferred solution
LET ME CHANGE MY *** PASSWORD!! ANSWER MY CALLS!!

Yahoo Mail Review from Omaha, Nebraska

it is been almost a month and nobody from yahoohas gotten ahold of me I am still unsatisfied and left screwed no email address and no answers this is how Yahoo is I suggest you go to like MSN Hotmail or Gmail cuz yahoos not answering any of my responses and they still have the rude nasty mean foreigner who works for them I have been hurt when they apparently don't care I hope there are a lot more people to follow this yahoo complaint review because this just feels like it's racist they don't want to help me and I can see that there are a lot more people that they don't want to help so how long does it take for Yahoo to answer response until pay up for damages done because of an employer I mean seriously you have a foreigner was rude and will treat you like you're retarded and tell you there's nothing you can do and just hang up that's like a hate crime and last I checked that's illegal so thanks for not answering who else is going to complain and get not answered
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ID
#562975 Review #562975 is a subjective opinion of poster.
Location
Omaha, Nebraska
Reason of review
Poor customer service

Wot happened Yahoo???

Yahoo has been fantastic - until about a year ago (ish) wot happened. They were so good I built everything around them - emails -website - etc. They are so bad now I need to change everything - which is a painful, personal emails, business emails, website hosting. I have tried to give them credit, I have waited to see if they fix the issues (we all know the issues!) but I can't anymore. I spend half my time just trying to access emails. Sorry Yahoo, thanks for your efforts in the past but I'm gone Stu Reid www.stureid.com
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1 comment
#910541

its that totally useless *** CEO.

ID
#562681 Review #562681 is a subjective opinion of poster.
Location
Tauranga, Bay Of Plenty
Product
Yahoo Website
Reason of review
Damaged or defective
New Reviewer

Resolved: Cannot get any reply from Yahoo

Update by user Dec 22, 2014

No reply from Yahoo and no answers from the community

Original review posted by user Nov 22, 2014
I am a Yahoo Plus customer (oh really) if you try and contact them there is no email address and if you actually ever get through to them I ended up speaking with someone I am sure was in India and only wanted to sell me Microsoft security products. How can one get through to thís company. There is absolutely no customer service. How do you actually reach a customer service person that will respond to your complaint even if it takes a few days to do so. This is the minimum that one should have when one is paying for a service.
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1 comment
#947979

I am hearing impaired and told to call on the phone. Right, explain that one!

They do not have a TTY number and will not cooperate with VCO. They only want your money so get your credit card out of your wallet or report it stolen so they cannot rip you off.

Resolved
ID
#560879 Review #560879 is a subjective opinion of poster.
Location
Haar, Bayern
Service
Yahoo Email Service
Cons
  • No service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Access to e-mails

If Yahoo is the "best in class" as its advert loudly trumpets then I'd sure hate to see the worst in class. I have been trying for the most of the day to access my e-mails . This happened yesterday as well. All I get is a message which says "Thank you for your patience - Engineers are working quickly to resolve the problem". But what is the problem? And how long does Yahoo estimate until it's fixed. There is absolutely no feedback. So maybe it's time to move elsewhere. I know these things can happen but some form of information would be expected from the "best in class"
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1 comment
#904505

I can't access my Yahoo groups either so something is wrong with the entire website. It either comes up a blank page or another page which shows that the website has a security breach so perhaps they are blocking us to protect us?

ID
#560455 Review #560455 is a subjective opinion of poster.
Location
Coleraine, Coleraine

Yahoo Account Review

I just been waiting 6 hours that Yahoo customer support answer my call to fix my locked account.How come this huge company had a terrible customer support ...I don't even know if they gonna solve my problem.And I hope there's no cellphone charge .
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ID
#560343 Review #560343 is a subjective opinion of poster.
Location
Montreal, Quebec
Product
Yahoo Account
Reason of review
Poor customer service

Yahoo Mail Review

This is my first run in with yahoo's *** poor excuse for customer service. Every single number I dialed gave me a busy signal. I did finally get a number that worked but I was sent to their "voice mail". I dont expect a call back from these *** clowns. I hope that they get their situation fixed because I'm done with Yahoo. P.S. Google mail is 100 times better anyway.
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ID
#560157 Review #560157 is a subjective opinion of poster.
Location
Jacksonville, Florida
Reason of review
Poor customer service
New Reviewer

Waited to long for a represenitive

My account has been locked out only way to get it unlocked is to contact customer service and I have been on hold well over 30 minutes and still no answer! I have other complaints about this and just wondering why this problem isn't fixed!!! They need to have an easier way of fixing the email problem or hire more reps! I don't have all day to sit here and wait for someone to answer. I need to know how to re set my password without the security question I forgot the answers to my questions any suggestions or do I have to sit and wait?
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1 comment
#903498

I have read other complaints is what I meant to say

ID
#560021 Review #560021 is a subjective opinion of poster.
Location
Buzzards Bay, Massachusetts
Service
Yahoo Customer Care
Cons
  • Customer service
  • How long it takes
Reason of review
Poor customer service

Email Review

I have been locked out of my email for over 24 hiurs now. You have more chance of winning the lottery than getting a response from yahoi
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ID
#559974 Review #559974 is a subjective opinion of poster.
Location
Manchester, England

SMALL BUSINESS UNABLE TO WORK WHILE HOSTING WITH YAHOO!

This has been ongoing for months now! Our small business has been having errors accessing our website; customers included. Now that the issue with the website is more intermittent, the entire company with approx. 8 email addresses is unable to send or receive emails....i.e. unable to process orders. We are losing value time and customer. WE ARE CONSISTENTLY GETTING PROMPTS TO INSERT LOGIN INFORMATION (IT IS 100% ACCURATE) YET STILL BE BEING PROMPTED TO RE-ENTER. NO EMAILS BEING SENT OR RECEIVED. THIS IS COMPLETELY UNACCEPTABLE!!! AND don't even get me started on Yahoo! customer service. You spend hours waiting to hopefully speak with a human only to be disconnected EVERY time! USELESS!! -YAHOO! YOU NEED TO FIX THIS ISSUE NOW! THANK YOU FOR NOTHING!
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ID
#559175 Review #559175 is a subjective opinion of poster.
Location
Tewksbury, Massachusetts
Reason of review
Damaged or defective
Preferred solution
Deliver product or service ordered

Your employee the foreigner needs to go

When am i going to be contacted buy a representative i mean for real what happened to the awesome yahoo name its all being defiled buy 1individual and you have that employe working for you i cant believe you want a *** working and on top of it all wont do anything your number of complaints well continue to rise and you eventually lose people and without people no yahoo and without yahoo no *** is that what its gonna take i want compensation for this poor excuse of a company i should walk away happy and im not and nothing is being done about it
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ID
#558722 Review #558722 is a subjective opinion of poster.
Location
Fargo, North Dakota
Cons
  • Ur empoye and my identity gone
  • And the verbal abuse
Reason of review
Poor customer service
Loss
$1000
Preferred solution
payment for the abuse of your foreigner employe and his replacement