Reviews and Complaints
4.5M CLAIMED LOSSES
4.4K TOTAL REVIEWS
290K PAGE VIEWS
17 ISSUES RESOLVED
HORRIBLE AND DISRESPECTFUL
Im trying to recover my email and they kept hanging up on me. Once I finally got someone on the phone, they said don't call us again.
Reason of review
Poor customer service
Cannot get into my e mail I tried with my phone #407219****
Cannot get in to my email address it says that they will send me an account key but i cannot get into my e mail so how can i get an account key and when i try my phone # it says my phone is not on file when this same #is being on file and the same one for the past 10 years is umportant that i get into my email i tried signing up with my email and it says that i already have an email something is all screw up witj the yahoo application
I can't recover my account! They have my old phone number and email I don't have access to.
My iPhone was erased and I needed to recover it by going into my yahoo account. I tried password and it kept telling me it was incorrect, so I went to the lame *** Helper page and my recovery info was my old number and an email that I have no access to. I just kept sending me back to the same thing over and over again, it wouldn't even give me an option to ask a security question. I have had this account for 17 Years this is BS I need to get in! I called a number I found online even though it says not to call they don't have a number I did anyway. The guy told me my email had been hacked by someone in Russia sending out child *** and the only way to fix it was to pay $135.00 I said I'm not doing that so they hung up on me, so I guess it wasn't yahoo. Anyway it says on the helper that you can chat with someone but I couldn't find any option for that so I guess I'm sh$# out of luck. Yahoo is horrible! If they would provide a customer service phone number there wouldn't be so many scams out there trying to get you back into your account. So *** YAHOO!
Reason of review
Damaged or defective
Cant get into account
Your help center is not helpful my accout has been hacked gives ne a wrong number to text ive never had that number i need to get my mail and cant even get in and help center does nothing for me considering they have wrone number ive never had and says my password is wrong please cantact me at 360913****