No help available!

There is a strange loop that when locked out tells you to contact customer care, which in turn sends you back through a series of articles on how to use the website to fix it, which in turn tells you to contact customer care - who says they will send an e-mail to you. TO THE ACCOUNT YOU CAN'T ACCESS! I can forsee this company going out of business if this keeps up. With all of the alternatives out there I can't imagine people will continue to choose Yahoo. If so and your account screws up kiss it goodbye because they aren't available and don't care to be apparently!
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1 comment
#980044

YahooMail has been exhibiting all the signs of having been turned over to a group of school kids dabbling in the field of site engineering.

Someone earlier posted a comment to the effect that YM may be attempting to shed users. That is the only reason I can think of that would motivate them to muck about with their code the way they have been.

ID
#622087 Review #622087 is a subjective opinion of poster.
Cons
  • Poor customer service
  • No service
Reason of review
Poor customer service
Loss
$475
Preferred solution
Deliver product or service ordered

Yahoo - Account Password Review from Sparks, Texas

I agree 100%. With no live person at yahoo to contact, a company called Live Tech has decided to profit from your lack of care for your followers. This company demanded $300 to fix my password problem. When I declined they locked me out of my phone email. With nobody to talk to at yahoo, I feel fed up and ready to find a email provider who cares.
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1 comment
#976291

Gmail. Yahoo should be outlawed and all facilities tactically nuked.

I am also a computer repair tech and we spend up to hours removeing all the *** yahoo installs onto computers without their customers knowing. Not only is Yahoo a worthless service but they cost their customers money when they have to take it into a shop like mine to clean up their ***.

ID
#621702 Review #621702 is a subjective opinion of poster.
Location
Sparks, Texas
Reason of review
Poor customer service

New mail box format & email trailing suck!!!

Yahoo mail came up with such a *** mail box & email traillin format since 2014 or was it 2013? The email trail when using a computer is all over the place, and so hard to read the previous email & so hard to follow. Thank goodness the email trail in mobile phone & tablet are still under the old format. Who's the *** that came up with this new format should be fired!!! What's wrong with the old email format? Why fixed something when it's not broken? Their so called "improvement" is 10 steps backward as it only created frustration for their user. Have they got too much time on their hand?
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2 comments
#971300

...couldn't agree more...i'm so happy that my browser is no longer supported by the new and awful yahoo... after a year of confusing string of emails that i couldn't re-title and being unable to copy an email address, they sent me back to basic...yea!

"You’re seeing Basic Mail because you’re using an unsupported Internet browser. Upgrade your browser or get the mobile app for the full Yahoo experience." YEA!

#971298

...couldn't agree more...i'm so happy that my browser is no longer supported by the new and awful yahoo..they sent me back to basic...yea! "You’re seeing Basic Mail because you’re using an unsupported Internet browser. Upgrade your browser or get the mobile app for the full Yahoo experience."

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ID
#621330 Review #621330 is a subjective opinion of poster.
Location
Dandenong, Victoria County
Cons
  • Email box new format
  • E-mail ads all over the page
Reason of review
Not as described/ advertised

Yahoo Account Review

My paid for account was hacked, and there is no way to contact Yahoo.
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ID
#620533 Review #620533 is a subjective opinion of poster.
Location
Roseville, California
Product
Yahoo Account
Reason of review
Poor customer service
New Reviewer

Yahoo 0800-086-**** UK Yahoo phone Number Technical Support Number?

Hello Mr/Mrs. Is 0800-086-**** UK Yahoo phone Number Technical Support Number? I need help with my Yahoo Email Account. I am not able to access my email account from the past 1 month, i know the password of my email account. But whenever i enter my password its telling that the user name or the password is incorrect. I tried to reset the password online, all i am getting on the screen is An alternative email ID, i don't have that email anymore that was a work email ID and i don't work there anymore. i tried several times to reset my password. Now i am getting message you cant reset your password online contact Yahoo Support. The issue is there is no number on the screen, there is just a message contact Yahoo Support. I goggled Yahoo Phone Number and the Yahoo Support Number. I am getting Several Phone Numbers on the screen and i don't know which one is the real Yahoo Phone Number where i can reach them. I got this Number on my screen several times 0800-086 ****. I just want to know is this the real Yahoo Phone Number where i can contact and get my Yahoo account fixed. Or if you guys can help me with my Yahoo Account that will be great. My Yahoo email ID is : "davidhuff3@***.co.uk " You can contact me on my outlook davidhuff21@***.com
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ID
#617626 Review #617626 is a subjective opinion of poster.
Location
Milton Keynes, England
Service
Yahoo Technical Support
Reason of review
Poor customer service
Advanced Reviewer

Locked my account unable to do password

yahoo has locked my account and when I try to change my password they are dictating what I can or cant use after months of there harassment of changing password and providing them a phone number, unable to reach anyone I think we need to boycott them till the share holders start asking them questions as they are the only ones that yahoo cares about, seems they have nothing better to do than to harass there users and avoid them by no real means of help or contact I find this absurd and beyond a disgrace of a company that years ago actually cared
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ID
#615824 Review #615824 is a subjective opinion of poster.
Product
Yahoo Account
Reason of review
Poor customer service
Preferred solution
my accounts to work and have them stop there harrasment
New Reviewer

Yahoo sucks

I keep getting spam from @***.com email addresses. Any other site allows you to simply forward to abuse@...com for action. But not Yahoo. They make you go to their site and access your Yahoo account. I DON'T HAVE a *%#@ Yahoo account. And they are proving me right: why on earth would I want to sign up with a company with such blatant disregard for the consumer? Bottom line: their service is used to spam you and they don't give a rat's a$$. An unethical company that truly sucks. I have to enter at least 100 words before this site will accept my complaint, so I will say it again: Yahoo is an unethical company that truly sucks.
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ID
#613105 Review #613105 is a subjective opinion of poster.
Location
San Diego, California
Product
Yahoo Account
Reason of review
Indifference to spam and phishing.
Preferred solution
create a "abuse@yahoo.com" like every other decent company does

Yahoo Answers allowing other users to change category of questions.

I recently joined Yahoo Answers, and whenever I look for my question, it gets moved to a category that hardly anybody reads. This didn't happen when I used it before. I asked others, and they say Level 7 users now have the power to move other people's questions. I think they're abusing this power as my question purposely gets moved to an unrelated category that hardly anybody looks in. I think by the time they get to Level 7 they start thinking they own whole categories and move questions just because they don't like them. I think if they even get to Level 7, then they're losers with no life who don't do anything else. I will give up using Yahoo Answers if other users are allowed to bully other users like this.
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2 comments
#1212381

Yahoo Answers is a classic example of why Yahoo has always played 2nd 3rd etc to Google and endless other search engines. I will never use Yahoo for anything again. Common sense is rocket science to these people.

#1212375

Yahoo Answers is a complete joke. The very ones who are allowed to hide questions in unrelated categories:

1-still live with Mommy and Daddy and never once independent

2-know nothing of how the real world works

3-have "motel tans" from never leaving home

4-are literal freaks , often surrounded by multiple computers, this IS their life and it is indeed *** !

5-lack the common sense to ask any adult over 30 years of age, "because of my age only, do you see me as a naive child who has not been alive long enough to possess ANY wisdom ?

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ID
#610799 Review #610799 is a subjective opinion of poster.
Location
Bath, Bath And North East Somerset
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
New Reviewer

Yahoo - Email Account Review from Tampa, Florida

Update by user Mar 18, 2015

Sorry gave wrong email. Fubarfixer572@***.com

Original review posted by user Mar 18, 2015
I have had nothing but problems with my email account at yahoo. I have tried all of their solutions and nothing works. I have contacted their support team through the support help and this has been a 2 week process and still no email help. I have sent them all the info needed to get my account back online but nothing yet. I now know how google was able to take over the web. Poor leadership at yahoo.com makes it easy for companies to do it better. Hey yahoo if you need someone who can take the bull by the horns and make it work contact me at jaculp@***.com. "O" I'm sorry it doesn't work no worries use this one furbarfixer9963@***.com it works 24/7.
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1 comment
#970255

What is ironic is the person who took over Yahoo came from Google (Marissa Mayer).

ID
#609986 Review #609986 is a subjective opinion of poster.
Location
Tampa, Florida
Reason of review
Poor customer service

Email Service Review

For the past month or so, Yahoo email service has been worse ever! Very slow and most of the time it says Yahoo not responding. I have Verizon service. I have even had sent emails fail without a notice! This needs to be corrected or just forward all emails to my gmail acct. Randy S.
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ID
#609646 Review #609646 is a subjective opinion of poster.
Location
Hecker, Illinois
Reason of review
Bad quality

Home page does not load on Yahoo startup

No reply or acknowledgement from Yahoo. Their generic page loads when I start Yahoo. My home page which is listed at the startup page does not load. This is a continuing pain in the a__. There appears to be absolutely no interest in customer experience at Yahoo. They do not track complaints from their customers. They have no interest in what their customers think about there site or service. There is no contact listed on their site. My opinion is that this is not listed because it only produces complaints about their service and the managers do not like to read these issues surfaced or resolve them.
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ID
#606701 Review #606701 is a subjective opinion of poster.
Location
Hobart, Indiana
Product
Yahoo Website
Reason of review
Poor customer service
Loss
$1
Preferred solution
Let the company propose a solution
New Reviewer

It totally"! Deplorable"! How you can't delete your account on " YAHOO.COM

On February 16th I went to sign in my Yahoo"! Account"! Only to be asked for my yahoo I'd code. I did'nt remember it. So I proceeded to check to mark the dot that said/forgot yahoo I'd. Well"!!... they ask me for for my cell number so that they can send my code. It took them almost twice to send it once. That was a red flag for me on what to expect next"! Then finally, after sending it. I was allow unlock my email, and all yahoo has offer. But"?" I proceeded to reset my devise. Only to find out I ended up licked out of my account again"! So I went back to the Link: Having trouble signing to sign in. Or can't sign in account. They took back to whole the whole procedure once more"! Only to find out that when I then put in my the right yahoo I'd code"! The cell number they sent"! Was not mine. Not cell number/ nor/home number. Now"! I really don't don't like pointing fingers at certain persons in this corporation. But it is Deplorable for a any service to take advantage of anyone's accounts, and blame it on persons that live outside the company. Upgrading service is beginning to cost to us more money. And I'm quit sure"! Yahoo, Comcast, as well as Facebook, and Twitter among this networking places know this. Look"! Our world is crumbling"! Our chi,seen in some states, as well as cities are not getting a great education. And our economy, has been a free for all to take advantage of making you companies totally forget who"??? Buys your products and sign up for accounts. Well, I have done many investigating tin bits on this subject. Codes don't work. And to be frank. Each network that you John. Reads your information even when you are on there websites( Facebook is good for that) . What type of real business persons people would allow a bunch of Snot"! Noise"! College"! Kids"! Began something some could website, that they give for free"?! And boast about" How we give it to you Free"! Why"? Don't don't you wioe yourself"! Because without us as consumer"! You have no business"! Show some respect"! And Privacy"! Or a House is going to Fall on you as well. I'm sick and tried of this game that people play just take hard, earned money even before they born. And use it personal gain. It's not far"! So"! Last but not least. God gives me everything I need. And far as you Yahoo.com"! GO"! Ahead!! Use my info"! I got a Comcast bill, school lian at 53 years Young And bunch of medical bills, so help your self"! I'm safe"! Donmt believe it"? I dare you to try. And oh"?!! I also pay life insurance"! You are welcome to pay that to. Look"! I'm over the fight for city hall. I got!! God"! Who do you have!??? Because you better rethink this, my friend"? You may hide your dirty deeds from us as consumers"? But"! You"! Will"! Never!! Fool"! God!! Thank you for nothing"! ( and if someone reads thus from yahoo corporation"? My self and deleted email address was gayvettelatrice53@***.com)"! Remember"? Deactivate because after all these years I'm going and finally let the world know my story. And being I can't get untouch with you, by personal, email, it your either links". Make"! Sure"! You"! Read"! This"! It's called a Pissed"!- Off"! Consumer"! Report!! And I reserve the fight to complain where ever I have the opportunity too"! These are my words"! And my true story in his you sent me the wring number. Because of your nin- secure website"! God"! Bless"! Ms. Gayvettelatrice@***.com") -:-) :-) :-) :-) :-) :-) .
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1 comment
#970256

Isn't it funny how they want everyone's cell phone number but they will not give out their customer service number for people having troubles to call?

ID
#605246 Review #605246 is a subjective opinion of poster.
Location
Princeton, New Jersey
Product
Yahoo Website
Pros
  • Email
Cons
  • Poor customer service
  • Robotic service people
  • E-mail ads all over the page
Reason of review
Poor customer service
New Reviewer

Yahoo has started disguising advertising as news

OK, I know this happens but it is usually obvious. Twice today I have read articles from yahoo news that were more surreptitious in nature. It was only after I did more research that I discovered that the article was total BS. This wasted my time and violated any trust I had in yahoo. Never again will I read the trash yahoo spews out to make a buck. I have been using yahoo for email since 1995 but am now considering using a different provider. This would cause a great deal of pain because my contacts, which are numerous, would need to update their systems. In my opinion, he new yahoo CEO is the definition of "The Peter Principle".
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ID
#605174 Review #605174 is a subjective opinion of poster.
Location
Diamond, Missouri
Pros
  • Email
Cons
  • Disguise avertising in news
  • Changing email environment
Reason of review
Bad quality

Cannot contact Yahoo for service or complaint, they have removed phone and email help

I cannot receive emails, but can send since last night at midnight. Tried to contact Yahoo and found out they don't want you to contact them. I have searched and Yahoo states on their webiste they no longer have support or service by phone or email. In other words, they do not want to hear your problem and don't give a *** about the customer!!!!!!!!!!!!!!!!!! All the phone numbers listed, including the one they list with the Better Business Bureau, are disconnected or no longer valid. Every search I have tried states you cannot contact them for immediate help. Only with Twitter and Facebook and then only can leave a message.
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1 comment
#970258

It's kind of funny that they are so eager to collect your cell phone number and an alternate email address for "protect your account" but are not willing to give anyone an email address or phone number if they are having troubles with yahoo. What else are they using these numbers for?

Selling your number to telemarketers and your alternate email address to spammers? It is unbelievable that a company like yahoo wouldn't have a customer service telephone number or email to contact them at.

ID
#604957 Review #604957 is a subjective opinion of poster.
Location
Richmond Hill, Georgia
Reason of review
Poor customer service
Loss
$10000
Preferred solution
Deliver product or service ordered
New Reviewer

Taking Accounts and no help getting it back.

Update by user Feb 28, 2015

I am the homemaker, Yahoo email is the problem.

Original review posted by user Feb 28, 2015
Took my Account away. I called said it would be ok and now nothing again. now there is no way to get with a human. I am losing money because of this. If no help comes with all the correspondence I am taking all my accounts off. This is such garbage I even had a person walk me through it all and they then tell me I need to give it time. Time is up, and i still cannot get help at all. I have been with yahoo since 1999. you think they would want to keep their long timers, but I guess they could give a ***..
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ID
#601656 Review #601656 is a subjective opinion of poster.
Product
Yahoo Account
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution