New Reviewer

A World Without Customer Support

I have spent the past few months as well as dozens of hours trying to alert yahoo that someone has somehow permanently hacked my account. Every time I change my password this IP address on the other side of the United States logs in and starts sending emails. I am at my wit's end. I have been using yahoo mail for the past decade and in the last few years it seems that monthly I get hacked. The hackers just want to spam everyone I know, but it feels terrible to know that strangers can have access to every document that I send and receive. I am very invested (time) in yahoo mail and I would hate to switch, but there are no more humans that work for yahoo customer support. I usually do not go online to write complaints, but if yahoo wants to exist in the next decade they need to figure out a way to fix their problems, for now I guess I'll move back to using gmail.
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ID
#711755 Review #711755 is a subjective opinion of poster.
Location
Costa Mesa, California
Pros
  • Email
Cons
  • No customer service
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

FRUSTRATION WITH YOUR PRODUCT

YOUR PRODUCT HAS SO MANY PROBLEMS WHICH MAKES IT HARD TO WORK WITH. THE EMAILS I RECEIVED OR POST CANNOT BE RETRIEVED EVEN THOUGH THE MESSAGES WERE NOT ERASED.THE ONLY WAY TO FIND THEM IS BY SEARCHING THROUGH ALL EMAILS UNTIL YOU COME ACROSS THE EMAIL. CANNOT WORK WITH YOUR PRODUCT SINCE IT HAS A DEFECT WHICH RESULTS IN FAILURE TO RETAIN MESSAGES. THIS HAS OCCURRED FOR QUITE SOME TIME WHERE MESSAGES CANNOT BE RETRIEVED. TO RETRIEVE EMAILS I WOULD HAVE TO GO TROUGH ALL MESSAGES AND SEEK DATE WHEN EMAILED WAS RECEIVED OR RETRIEVED.IMPOSSIBLE TO WORK WITH YAHOO
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ID
#711636 Review #711636 is a subjective opinion of poster.
Location
Lawrence, Massachusetts
Reason of review
Problem with delivery

Horrible Customer Service!!!!!!!!!!!!!!!!!!!

I'm a victim of identity theft and someone opened a fraudulent email account with yahoo and purchased thousands of dollars using this email account as confirmation. They refuse to even consider closing the email account because i didn't have the password. WTF!!! i DIDN'T OPEN IT! how would i know the password?! YAHOO is a EPIC FAIL!! I taped all the conversations so when trial comes, consumer beware! I'm a victim of identity theft and someone opened a fraudulent email account with yahoo and purchased thousands of dollars using this email account as confirmation. They refuse to even consider closing the email account because i didn't have the password. WTF!!! i DIDN'T OPEN IT! how would i know the password?! YAHOO is a EPIC FAIL!! I taped all the conversations so when trial comes, consumer beware!
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1 comment
#1043552

File a police report for identity theft. It would appear someone had all your info available in order to open a Yahoo account.

You have more problems coming down the line.

Make sure you continually keep watch on your credit card, bank, etc. activity.

ID
#711112 Review #711112 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
Reason of review
need a fraudulent email account closed!
Preferred solution
Let the company propose a solution

Yahoo ruining my business: No access to business e mail

I am paying Yahoo for my domaine and mail services and yet have had no access to my business e mail since one week now. Have spent HOURS on the phone with customer service waiting for HOURS for my call to be taken. Yahoo is actively destroying my income base. I built my business and clientele base over years. Yahoo has caused me not just monetary loss, physical ailments over stress but irreparable loss of my reputation as a dependable counselor. As of this moment I am on hold for half an hour waiting to get someone on the line to give me an authorization code to take my domaine over to another host. It will be another week until I have e mail access. This is negligence and asks for all business owners concerned to be compensated for losses incurred.
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ID
#710948 Review #710948 is a subjective opinion of poster.
Cons
  • Customer support or service
Reason of review
Poor customer service
Loss
$3500
Preferred solution
Full refund

Yahoo Mail Review

Got hacked asked to get into account haven't had access to my backup phone and email. Told to call dumb number they have a recording to go to the *** website which takes you in circles and does nothing. ***
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ID
#710392 Review #710392 is a subjective opinion of poster.
Location
Bullhead City, Arizona
Reason of review
Bad quality

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Verified Reviewer
New Reviewer

Yahoo Customer Service Provides You Best Technical Support

There are many services that are provided by the Yahoo Customer Service and one of the vital services that they provide are different types of trouble shooting for every kind of mail trouble that you are facing. The yahoo customer service is perfect for those who are looking for the yahoo mail related services on the go. There are many troubleshooting options which you can rely on but the yahoo customer service number is the best solution to any trouble that you are facing with the account.for every country. Many are apprehensive of calling the number thinking that it will cost them huge bill amounts. But in reality the number is toll free and hence it is free of charge from any part of the world. You can easily manage the trouble that you are facing while working with the yahoo account with this numbers call 1 84* 666 **** or visit :- http://www.yahoophonesupport.com/
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ID
#707596 Review #707596 is a subjective opinion of poster.
Location
Austin, Texas
Pros
  • Customer service
  • Site
Reason of review
Good customer service

Yahoo Hijack

A week ago I got a trojan virus, and was able to delete it. The only thing left is the Yahoo search. I have Win 7 Pro. My browser is set to firefox- my search engine is Bing. Problem is that when I open Firefox, Yahoo comes up. At first it was inconvenient to fix, then it was really annoying, now I am furious. Why do I have to keep changing my settings back? You would think that after changing it dozens of times. it would stop. I understand malware is by its nature is not user friendly, but I have spent too much time fighting with this. Can anyone help?
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ID
#702110 Review #702110 is a subjective opinion of poster.
Reason of review
Damaged or defective
Preferred solution
HOW TO FIX THIS!

Couric

why have you given katie couric the queen status of yahoo? she is on a site that you can't respond to, but anyway, she is a pompus self serving person that should not be elevated. an article once in a great while is enough. she has taken the job of leading commentary person on all of the hot topics. back to the l.a. times? now you want me to talk for 100 words. so...blah blah blah and on and on. if you don't get the point now that's just too bad. you can't even do a commentary without screwing it up
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ID
#700075 Review #700075 is a subjective opinion of poster.
Location
Agoura Hills, California
Reason of review
Poor customer service

Yahoo Account Review

Hi there, i forget my password, if i try to change my password and yahoo need a pin number but i change my cell number so please tell me what i do ?
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ID
#699823 Review #699823 is a subjective opinion of poster.
Location
Pitt Meadows, British Columbia

Yahoo Review Review from Bellingham, Washington

Someone has posted a negative review that is false. My company is Mike French & Company, 1619 Front Street, Lynden, wa. The poster, someone with the name "Mike M" says, "this company has not paid us for work we've done for them - suppliers beware!" We have never heard of this person and we always pay our vendors on time. We don't know how to respond to this and don't know what recourse we have when we don't even know who (or why) someone is falsely accusing us. Haven't been able to reach Yahoo customer support for help.
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ID
#697558 Review #697558 is a subjective opinion of poster.
Location
Bellingham, Washington
Reason of review
Bad quality

Yahoo just doesn't work anymore at all.

get out of yahoo or don't start. the program doesn't even work anymore. simple. i'm getting a new e-mail address today. all they care about are those irritating ads and nothing loads properly, such that i can't even read my e-mail properly. stay away from yahoo! every time i open my e-mail, there are incredible delays to my cursor even working. i've deleted e-mails accidlentally because i don't have control over the program at all. i have to write 100 words, so the most i can say is how frustrated angry and fed up i am about yahoo and i'm out of here.
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ID
#696054 Review #696054 is a subjective opinion of poster.
Location
Los Angeles, California
Reason of review
yahoo sucks.
Preferred solution
Let the company propose a solution

Unwanted advertisements first line of email page

I have had a new advertisement from Yahoo appear on the top line of my incoming email page. I cannot delete it as the tick box is not shown on this 'supposed' incoming mail. It is most irritating and an abuse on my private email page. I want to know if others have this problem and if, or how it can be deleted. The same applies to the ongoing advertisements shown on the right side of the email page. It is impossible to find a complaints area for my problems. I think that Yahoo need to contact me regarding this invasion of privacy!!!!
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ID
#695696 Review #695696 is a subjective opinion of poster.
Location
London, England
Cons
  • Inability to change home page
  • No customer support
  • Unauthorised advertisements
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Other Product Review

The same exact scenario happened to me and I am furious at yahoo for being so inaccessible that we have to resort to using a fake yahoo customer service number- NEVER WILL I USE YAHOO AGAIN
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ID
#695566 Review #695566 is a subjective opinion of poster.
Location
Lake Charles, Louisiana
Reason of review
Poor customer service

INFORMATION

Yahoo - INFORMATION
To Whom It May Concern I would like to seek your assistance to investigate a spam mail i had received where pictures of my family were send to me from an e-mail ID -farahain2222@***.com I would like to know where was this e-mail send from? Please contact me at ssukhmindar@***.com or at 016-725**** will appreciate your kind assistance in providing me with some information on the above To Whom It May Concern I would like to seek your assistance to investigate a spam mail i had received where pictures of my family were send to me from an e-mail ID -farahain2222@***.com I would like to know where was this e-mail send from? Please contact me at ssukhmindar@***.com or at 016-725**** will appreciate your kind assistance in providing me with some information on the above
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