Subject: Really bad service from one of your staff. Attention: Marissa Ann Mayer CEO Dear Madam, For some reason unknown to me I could not access my YAHOO account on the evening of 6th October 2021. I had been on the account the day before and had no problems but your system kept prompting me to supply sign in details and passwords which I supplied, but it still didn't like it and stated that it would then a send an eight digit code to my mobile phone which I could type in and all would be well. Unfortunately where we live is deep in the countryside and it is almost impossible to receive a signal. Sometimes we get a text hours later and cannot receive calls unless we drive five miles away from the house. Only our landline phones can receive and make calls. So where we are needing to login to other networks they send a call to our landline and we are then able to access the service. Therefore after numerous attempts to get your system to send a code I resorted to calling you from my landline. The time of the call was 23.00 and ended at 23.12. My landline number is 01959 43**** (this is UK). I called 0808 234 **** which when answered by a mechanical voice advised me that this was a premium line charge and if I wanted to proceed then I should follow the prompt which I did. It didn't say how much the charge would be but I thought that as long as I get this resolved it would be well worth it. The call was then taken by a male agent with a European voice which I suspected was Spanish. His English was fairly good but he had this irritating action of talking across me which I told him several times is very rude and very unprofessional. He asked me what the problem was and I explained that I could not receive the eight digit code because of our location and I needed to gain access to my account. He asked some questions about the account which I answered and then he asked me to give me two and then three cartons from my folders in my account. I told him that I didn't understand what he was talking about. I explained that a carton was a box that contained milk, orange juice etc. He then tried to correct himself and explained he meant the folder names. Why didn't he ask the correct question? I realised that the clock was ticking on my premium call and hoped we could get through this quickly. He looked at his screen and said that there was nothing he could do as his system was now locked and he therefore couldn't help me and I should wait 48 hours before trying again! I told him that was his problem not mine! I asked what would happen if I did try again and he repeated that I should just wait because it could stop the system rebooting my screen. I was furious and insisted that he put me through to his manager and he said that he was not there, so I insisted that he put me through to a director and got the same reply. I asked for a MD and he said the same. By this time his attempt at over-talking was getting insulting and I told him to stop it. I asked him for his name and he advised it was Paul. I asked him where he was based and guessed from his accent that it was Spain. He would not deny or confirm or deny the question. I explained that reason that I was asking is that I was going to report him for his high handed attitude. I then asked for either his surname or id number. In both cases he refused. I was livid and wished him a good evening and hung up telling him I would report him for his attitude. The reason that I needed all this information is that he could deny taking the call and I needed as much as possible as proof. I had been on the phone for 12 minutes and it it felt like forever. I was really annoyed in that I had in good faith wanted to get someone to assist me. The next morning (today) I got my wife to the screen and somehow via her Yahoo account got mine up and going. She is NOT an IT expert but by trial and error over half an hour, recovered my account. In the early hours of the morning I also received five eight letter codes that arrived too late and because they have a short shelf life were useless. What bloody fiasco!! Then earlier today before sending this I tried Google to get other phone numbers either in the UK or other. They either rang for ever or were answered by idiots who when I asked for your email address asked me for mine! Why? Have you got idiots working for you? I therefore have recovered my system but have incurred unknown costs and aggravation down to Paul and your company's inability to provide technicians that know what they are talking about without getting me into heated discussion. And so, when I receive the bill for this premium call,I expect Yahoo to cover it plus a figure for bad service combined with an apology. I have been a customer of yours for many years and have never had this rotten experience involving your company before. Lastly, the reason that I am sending this complaint to Oath is because I cannot find any direct email address for Yahoo and would suggest that you issue one for your m,any clients together with a tel number.
User's recommendation: Do not give up when trying to contact large corporations.