I have had yahoo mail for years. Suddenly I get a security message asking me for my favorite uncle's first name.
I don't have any uncles. I tried resetting my password, no go. I called yahoo and was told by the first rep that I had been hacked by someone in Arizona. I asked if they could see my contact list and email that I had saved.
I was told yes. I asked could they copy it and send it to me. I was told yes, after arguing about how I was hacked (whose fault it was),IF I went through their tech support for $79.00 per hour. I said I'd call back .Thed supervisor kept telling me I had been hacked and that hackers were smart.
I asked if there was any other software I could use to recover my data. I was told the technical details of hacking and that if I used software that didn't cost money that it would have viruses and spyware, all free software. I said that means I have to use your software and programs right? No but free software was bad.
Only yahoo can acess information stored on their servers. That means that in order to recover anything I would be forced to use yahoo tech support, easy answer right? Then I when I asked if the account had been closed I was told, no it's still active. Then change the password back so I can get my stuff.
Nope, your contacts and saved emails were all deleted. Get another email address.
Product or Service Mentioned: Yahoo Technical Support.
Location: Jackson, Tennessee
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