Yahoo Reviews
This is an AI-generated score, not a statement of fact.
This score is generated by AI based on publicly available customer support information.
Live chat, a contact form, and help articles appear available on the site. Getting help looks fairly easy.
Yahoo Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Yahoo has a 1.9 star rating from 1501 customer reviews; 21% would recommend. Consumers are mostly dissatisfied and cite frequent login problems and poor support.
Key Takeaways for Future Customers
- Check recent Yahoo reviews for account recovery and two-factor authentication experiences.
- Expect limited live customer service and delays resolving locked accounts.
- Backup important emails elsewhere to avoid data loss.
Negative Feedback / Risk Areas
- Widespread customer complaints about account recovery and lost emails.
- Poor customer service response and long hold times.
- Problems with two-factor authentication blocking access.
Positive Feedback
Some users report successful account recoveries after contacting support.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Yahoo has a 1.9 star rating from 1501 customer reviews; 21% would recommend. Consumers are mostly dissatisfied and cite frequent login problems and poor support.
Key Takeaways for Future Customers
- Check recent Yahoo reviews for account recovery and two-factor authentication experiences.
- Expect limited live customer service and delays resolving locked accounts.
- Backup important emails elsewhere to avoid data loss.
Negative Feedback / Risk Areas
- Widespread customer complaints about account recovery and lost emails.
- Poor customer service response and long hold times.
- Problems with two-factor authentication blocking access.
Positive Feedback
Some users report successful account recoveries after contacting support.
Media from reviews
Yahoo Collective Complaints
Talking To a LIVE person at Yahoo is VERY time consuming!!
Surrey, British Columbia
I can’t access to my email account
The reviewer tried to contact the company before posting this review.
I have no access to my yahoo email
I changed my phone number still yahoo send code to my old phone number
User's recommendation: Can I talk to an agent?
Makawao, Hawaii
Removed "View My Comments" (again)
- - Yahoo removed the button to view comments on articles.
- - Improvements have made the experience worse and hurt participation.
Yahoo tried this once before and had a billion complaints. They removed the button to view my comments, all of them, all articles.
People that comment like to see how others react to their point of view. Without that feedback people will stop commenting. Perhaps that's the corporate motive, but if people can't participate they will stop using Yahoo, just as I have.
Why they keep "improving" things that make the experience worse is hard to understand. Yahoo was about as good as it will ever be.
From here on out, improving it produces negative results.
Like Facebook. It's been "improved" into worthlessness.
All Yahoo news is biased. It is horrible. I never read it.
- - I have not been contacted by Yahoo News.
- - I want to change my email to avoid this.
- - Yahoo News is horrible and biased.
I have not been contacted by Yahoo news. I wish I could change my e-mail address so I wouldn't have to look at this garbage.
What is wrong with you people???????????????????????? Yahoo is just horrible. Horrible. Horrible.
Horrible. All yahoo news is biased. I hate yahoo news. This is totally ridiculous.
Your 100 words is only designed to prevent bad reviews. Why in the world do you not tell the people the truth. Oh yes, you can't stand the truth. HORRIBLE, HORRIBLE, HORRIBLE, HORRIBLE, HORRIBLE.
WHY DON'T YOU PRINT THE TRUTH. PLEASE PRINT THE TRUTH!
PLEASE BE HONEST. COVER THE TRUE RUSSIAN CONSPIRANCY.
Preferred solution: Let the company propose a solution
And here it is 2024! I totally agree with you!
hey bias. Absolutely hate yahoo's comment section. They auto censor your comments. Yahoo is one sided.
And I hate those annoying gif pictures people post in there comment section too! Yahoo is nothing more than a liberal *** tool!
Replying to
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Zagreb, Zagreb
Hi Yahoo customer service! I have a...
The reviewer tried to contact the company before posting this review.
- - The calendar stopped, causing overbookings.
- - It was used as an external calendar for sites like Airbnb, and the iCal link worked for years.
No help, no support!
Hi Yahoo customer service!
I have a very big problem with your calendar for a while, and due to the non-reported stop working, I got overbooking in my apartments.
I have been using your calendar for a very long time as my external calendar for many sites, like Airbnb and similar.
With your calendar iCal link, I have successfully operated on all sites for many years.
What's going on with your calendar, and can you explain to me what happened?
Thank you for your prompt reply.
With regards,
Tony
Preferred solution: Full refund
User's recommendation: Big sign of question. Try to connect this with your favourite browser: https://calendar.yahoo.com/knezovitoni/2bdba19b0a0f603ceaeb9adba72ca6a6?od=260
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Coventry, Coventry
I have had the same email account since yahoo started but lately strange things in my account and now I can’t log in at all some thing taken over my account and keeps directing me to Chinese login pa
Hacked account taken over Chinese pages can't get through to Yahoo on all suggested. I need my account back.
User's recommendation: Don’t use yahoo
Tucson, Arizona
E mail not working
The reviewer tried to contact the company before posting this review.
I have been using e-mail with Yahoo for the last 20 years; however, it suddenly is not working, so please help me. I really need it every single day. If Yahoo's company policy has changed to charge for it, I'll pay for it.
Preferred solution: Apology
Goshen, Indiana
Problems with Yahoo Mail
The reviewer tried to contact the company before posting this review.
Can't access my Yahoo Mail account. Tried to delete the app and reset my password but had no luck. Help me!
Preferred solution: Price reduction
User's recommendation: This sucks
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Salisbury, North Carolina
Resolved: Mail lockout
- - Post-update, Yahoo mail won't load and recovery options fail.
- - No access to support; phone lines mislead and hang up.
The number for the billing department works and the lady going by the name Joey was very knowledgeable and helpful. I was able to explain how all my personal banking and other important life accounts use 2 step verification and this email was what they send that to. She assisted me in verifying who I am and getting me access again.
All of a sudden after the last update, my email account was no longer loaded. It has the option to add an account so I tried to redo it. It gives me a message asking for my recovery options, then it says they are invalid and that my account can't be recovered. I'm not a comcast customer either.
Asking for help tells me I can't access a Yahoo specialist. I get that they want to monetize all their services. However, I had no warnings, no time to switch or anything. I have that email and a verification method for banks, the VA, and other accounts.
If I had received notice that they were going to close free accounts, I would have gone and changed my verification processes so that I'm not also locked out of my important accounts that send verification codes to email. On top of that, the refusal to allow me to talk to anyone about it in customer service is even worse. I tried their customer service number: 866-562-**** and it is an advertisement for some medicaid and life alert!
I tried the other number on their main help page: 800-305-**** and while going thru the prompts, it tells you how to get a verification number. I followed their steps exactly, entered the verification number, and it hung up on me!
- It was free mail and the app was easy to use
- Refuse access and zero customer service
Preferred solution: To be able to have access to my email so I can switch my verification processes for banking, bill pay, and the VA.
User's recommendation: Avoid Yahoo and it's products hotjobs, launch media, BuzzTracker, Tumblr, Polyvore
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tulsa, Oklahoma
Resolved: I am unable to log in and have been unable for going on to one week. I have tried many times and have not gotten a return call.
- - Primary Yahoo email stopped working and remains unresolved.
- - Support chat could not help despite repeated notifications; urgency is high.
We got our service reconnected. Contact the company.
I have two Yahoo email addressed one that has been my primary email does not work for at least since email was created. They have been notified over and over.
I start the chat, and they tell me they can't help.
I need to get this fixed ASAP. I may have to get our attorney involved, since the email is used for important reasons, not just staying in touch with friends.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Hamilton, Alabama
Locked out of multiple Yahoo accounts
The reviewer tried to contact the company before posting this review.
- - Yahoo's two-step security makes access hard across accounts.
- - Security is needed but feels excessive, and Yahoo seems to favor advertisers.
I've just got fed up with the security Yahoo has launched. I've got several accounts I can't open because they decided to add more security to the accounts.
I agree we need it, but you can go too far with it. When I can no longer open my accounts because of security, it defeats the purpose, doesn't it? I've got four accounts I would love to get my info from but can't any longer. This two-step crap is crap.
I've changed my phone, oooohhh, that was a no-no, because they won't allow you to change your number and still open your accounts. No, no, that's bad. I've tried every way I know how or what they would let me do to reopen my accounts. But I don't believe Yahoo cares about its customers as long as they are getting advertisers' dollars.
Who cares if you open your accounts or not? Doesn't bother them one way or the other. Think about it, folks, before you open an account.
If you do, don't use it for nothing important. Thanks
User's recommendation: Just use your account for junk stuff nothing important.
Renton, Washington
Recover yahoo account and remove old recovery numver
I want to unlock my yahoo account by removing the old recovery number and update the new recovery number my yahoo account user name is kehelo202@.com and verify everything
- Excellent customer service
- Poor customer service
Preferred solution: Unlock yahoo account with my kehelo@***.com
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo emails need to reset password
The reviewer tried to contact the company before posting this review.
Kept getting disconnected no help at all trying to get my emails back up. Had to delete the account did help
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Portland, Oregon
If I could give it a 0 I would. Worst email provider I've ever experienced. Comcast has really given their email customers the shaft by forcing them over to Yahoo email.
It is a very confusing website. Expected emails do not load fast.
If a website sends a verification code, good luck getting it in time to use it before it expires. Comcast should be ashamed of itself for arranging for email to go to Yahoo servers, but then Comcast is a really sleazy company in the first place.
- It is a messy and confusing website
Preferred solution: faster downloading of expected emails and verification codes.
User's recommendation: Find another email service even if it means a minor career to change your email address.
Media Expert Talks
Disinformation: Russian and Chinese trolls among us
How to know what’s fake on social media? In this video, Prof. Darren Linvill from Clemson University Media Forensics Hub explains how disinformation works, common tactics of political propaganda, the role of trolls, hashtags, and how to spot fake news.
Darren Linvill investigates data messaging and context accompanied by inauthentic behavior on social media networks. He also examines misinformation and disinformation in the rising field of social media forensics and data monitoring.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
El Reno, Oklahoma
Cannot access account
Tried app then computer I'm locked out. I need to call one of two numbers.
When I call it says it will be 4 hours. Are you kidding me. It is 0645 CST. in the same time zone.
Open at 0700. Call, send letter letting customer know!!
I have been with you for 35+ yrs. I'm sitting on hold till answer.
- Never used them do not know
Preferred solution: Solution contact customers when something is wrong with their accounts. Call them or send a letter. I don't know if I lost money because I can't see my accounts. I'm stressed out.
User's recommendation: I just don't know
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Verified Reviewer |
Saint Charles, Missouri
Have been trying for 2 days to access...
The reviewer tried to contact the company before posting this review.
have been trying for 2 days to access my acct email and cant get in, have gone to all yr websites and followed the instructions, nothing is working, 3 of us are trying to figure out why. Have had the same email for 15 years, same fon number, nothing has changed. Please help me resolve this problem, thank you.
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Verified Reviewer |
Mechernich, North Rhine-Westphalia
No contact availabe sinc 4 days
The reviewer tried to contact the company before posting this review.
no words. Call does not connect. Waites 2 Times over 46 minutes in the line ........
Login: my backup address for verification account is no longer available. I cannot log in. Please support.
Preferred solution: Support for log in. My Backaup mail adress is not longer avaiablr. I am not able to log in again after changing ma Account password.
About
, , , ,
Yahoo! Inc is an American public corporation. At the present time, the corporate office of the company is base in Sunnyvale, California. It is a global Internet services company. Among the products and services offered by the company are a Web portal, a search engine, the Yahoo! Directory, Yahoo! Mail, news, and posting. The company was incorporated by Jerry Yang and David Filo in March of 1995. The company is headquartered in Sunnyvale, California in Silicon Valley. It is one of the most visited U.S. websites. Microsoft had plans to acquire the company but in 2008 withdrew the offer.
Yahoo provides a wide array of internet services that cater to most online activities. It operates the web portal http://www.yahoo.com/ which provides contents including the latest news, Yahoo Finance gives users quick access to other Yahoo services like Yahoo! Mail, Yahoo! Maps, Yahoo! Groups and Yahoo! Messenger. The majority of the product offerings are available globally in more than 20 languages.
Yahoo is ranked 415 out of 6891 in Media category
USA, Asia, Europe, Canada, Other
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What I don't understand is why nobody has called out George Floyd for breaking quarantine. He would have never interacted with police if he had not done that.
The right can't handle what the left has been doing since Trump's covid-19 infection announcement for the following reasons: 1. Trump had his bubble popped about covid-19 not being something to worry about and can't use it anymore in his campaigning because of his infection.
2. Trump ridicules Biden at the debate about mask wearing and then 2 days later he announces he's got covid-19. This is one of the main reasons the left is laughing at him. 3.
Announcements came out about Trump's inner circle having covid-19 infections. Again, another reason for the left to laugh at Trump's administration. 4. The devil can only be teased so much before he bites you in the ***.
Trump pushed the devil to far and got bit. This was the icing on the cake for the left.
I'm not happy he got covid-19, but I don't have any sympathy for him. His pandemic response will be written in history books about how you *don't* do a pandemic response.
Stopped going to Yahoo after they deleted comments, recommend you do the same and not go back after they put them up again after election.
How many recounts will the democrats have after Trump is re-elected? Or are they all in on Russia again?
yahoo your for trump you make me sick
i think yahoo is getting paid by trump
Yahoo posted only lies against Trump and STILL IS POSTING. You lie.
I thought The Donald said covid was a liberal hoax haaaaaa. Sadly his supporters still support him & will find another way to spin the story to favor their narrative lol.
He never said that. You lie again.
I can't believe that the "no comments" path Yahoo has put us on is still going on. I have to go to other sites to comment on the same articles that Yahoo has because I want to see how others felt about that article.
I'm very disappointed in Yahoo.
I used to brag about yahoo but no longer. Very very disappointed in them consider they have to know how the majority of their followers feel.
yahoo sucks no comments no equal thoughts one sided typical fake news and left sided crud trust me everyone knows whats going on. you will see soon nov 3 Dont agree to your terms of service !!!!!!!!!!!!!!!!!!!! only did to post listing !!!!!!!!!!!!!!!!!!!!!!!!
Trump proved during the debate that Biden is senile. I'm switching to the Republicans... -- David Hogg
Trump supporters fascination with David Hogg is mind boggling but than again saying trump made Biden look senile is even more mind boggling, but than again we are talking about trumps base. If anything he frustrated the crap out of Biden with his constant interruptions and his snide remarks.
Face it, trump is a petulant child who couldn’t debate himself out of a paper bag yet in the end it won’t matter because trump supporters will still stick with him regardless of all his transgressions simple became they want to STICK it to the libs. The look on Biden’s face when he told trump to just shut up was priceless and for minute there I thought he was going to walk around the podium and punch him, because that’s the look a person makes when they are sick and tired of you and are ready to use their fist to finally shut someone up.....it probably would not have been a good idea but I wish he had done it...
'The look on Biden’s face when he told trump to just shut up was priceless and for minute there I thought he was going to walk around the podium and punch him, because that’s the look a person makes when they are sick and tired of you and are ready to use their fist to finally shut someone up' Kind of the way Republicans think about the Liberals.. But we're not like you Liberals, we don't have fits and destroy cities like you people do..
All over a Hillary loss.. you people treat the US like a toilet.
Me too!!!
bring back the 50s
Agree but the Liberals are why we don't have those values anymore. They've chipped away at America until it looks like THIS....
and it would be destroyed COMPLETELY had Trump not been elected. Trump MUST go another 4 years to keep this AMERICA that's left.
We did have better music in the 50's.
I made myself quite clear in response to the bring back the 50s comment, despite spelling Andy Griffith wrong...oh the horror...eye roll...you guys are holding on to a generation that no longer exists & some of you think by voting for the Donald he will make good on that promise. BTW I’m wondering if he will be drinking bleach to cure his Covid19 diagnosis lol
I just wonder how long they won't allow comments after Biden gets destroyed in the election